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Kyu By Kesi takes special care to handcraft unique products. While all items are closely quality controlled, should your item not arrive in perfect condition, please email orders@KyuByKesi.com immediately and we can assist you. Should you have an accident with your Kyu By Kesi product, or would like to refresh the appearance after a number of years, we would be happy to attempt to find the soution for you. In the meantime, please refer to the below guidelines. To preserve the integrity and appearance of your Kyu By Kesi product, we recommned that you adhere to the following: 

PRODUCT CARE
For specific questions, please contact orders@KyuByKesi.com. Kyu By Kesi is designed for those who recognize quality and seek something special. It is important to us to help you keep your merchandise in the best condition possible. Included in this section is a guide on how to best care for Kyu By Kesi products.

JEWELRY
Due to the delicate nature of our pieces, it is best to keep jewelry stored in their dust bags. Dust, pollution and daily wear all conspire to cloud the brilliance of stones. The surface of gold and silver jewelry can become dulled. We suggest professional cleanings once a year.

BAGS
Always store handbags away from light and heat and protect them from rain and humidity. We suggest stowing your handbag stuffed with tissue and stored in its dust bag when not in use. Try to avoid crowding your handbag when it is in storage to help maintain its shape.

PONY HAIR
Calfskin hair (called “Pony Hair”) is an extremely delicate material and will eventually wear over time. To maintain the appearance of the skin’s hair it is recommended that you do not wear in bad weather or whilst driving as this will cause the hair to rub off. You can wipe cowhide smoothly in the direction of the hair with a damp cloth, mild soap and water. Do not soak or get too wet. Brushing with a hard plastic brush helps to keep the hair soft and fluffy and removes dirt.

SNAKE SKIN
Please note that all snake skins are treated with different dyes to obtain different effects and colors. With some finishes the dye will not be sealed with a ‘shiny film’, instead treatment of the skin will result in a more natural, raw or muted look. Wearing snake skin products in bad weather or dirty terrain may cause dye runs, staining and water damage to the snake skin, as some snake finishes are not weather proof. Snake skin scales are also prone to ‘lifting’ as they are fine scales of natural variation, texture and grain. To best care for treated snake skin, wipe any surface dirt using a damp cloth in direction of the scales. Brush off any embedded dirt with a soft bristled brush being careful not to lift the scales. Condition your snake skin with an exotic leather conditioner that is specifically safe for snake skin. It is best to use a Lanolin-based exotic leather conditioner. Apply a thin coat with a soft lint free cloth, in grain of scales. Protect your shoes with an application of silicone water repellant. This helps to maintain their original look and prevents drying out.

SUEDE
Treating your suede products with a protective spray or finish will help to repel water and prevent stains. Remember to first test any treatment or product on a small inconspicuous area before tackling a stain. After cleaning, the nap of your suede can be restored by using a suede brush. The bristles of suede brushes are usually made from brass, specialty suede cleaners are also available such as shampoos, mousse and water and stain protectors. Keep suede away from light, which will fade the color, and damp conditions, which can encourage growth of damaging mold and mildew. If suede clothes or shoes get wet, soak up excess moisture with a clean towel. Then allow the suede to dry naturally, not using a heat source to speed up the process. After the item dries, restore the nap (the raised fibers typical of suede) with a suede brush.

LEATHER
All leather items can last for a lifetime if they are regularly maintained and treated well. Leather is skin and just as you would clean your own, you need to clean and nourish your leather to help retain its durability and texture. Without proper conditioning and care, leather can dry out until it eventually cracks, scuffs and stiffens easily. Leather bags should be polished and conditioned once a month to preserve their life, if they’re worn regularly. When cleaning your leather never use strong detergents such as laundry detergent. Always choose a product that helps preserve the leather's natural lubricating oils rather than strip them away. Use leather cleaner, such as saddle soap, and a soft, damp cloth to remove dirt and debris. Use a leather conditioner especially made for smooth leathers to soften your shoes. If scratches or other imperfections are apparent, condition with a cream formula that is one shade lighter than the actual color of the shoe.

If you have any further question, please do not hesitate to contact us at orders@KyuByKesi.com. 

Warm regards,
Kesi